FAQ
In this section you will find answers from Karpacheva Brand to your most frequently asked questions on orders, shipments, purchases, deliveries, website registration and all services that karpacheva.eu offers. If you need further assistance, you can contact Karpacheva Brand Customer Service at: This email address is being protected from spambots. You need JavaScript enabled to view it.
HOW CAN I FIND THE PRODUCT I AM LOOKING FOR?
Access the site karpacheva.eu. On the website Home Page you have two options:
1. Go to the desired section and their subcategories, clicking on the desired subcategory.
2. Use the "Search" BOX and enter one or more search terms. A list of products related to the search words will be shown. Alternatively you can directly enter the name of the product you want to buy.
3. Use the "Filter Search" section for easy and better view of all out items
HOW CAN I BUY THE PRODUCT DISPLAYED?
To purchase the product, you must follow these steps:
1. Click on the product you are interested in, you will be then redirected to the product page containing detailed information about the article.
2. Add the product to the "Shopping Cart"
3. Click on the product or colour option that you want to buy
4. Click on "Add to Cart".
I HAVE LOST MY PASSWORD, HOW CAN I MAKE A PURCHASE?
If you have lost your password and you can not carry out the password reset, write to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating the email address used during registration. Alternatively you can make your purchases by logging in as "GUEST".
HOW DOES THE ONLINE PURCHASE PROCESS WORK?
To purchase online you have to follow the process below:
1. Add to the "Shopping Cart" the products you want to buy
2. Click on the "Shopping Cart" button in the top-right corner
3. Click on "Check Out".
4. You can decide to make the purchase as a "Registered Customer" or make new registration.
5. Enter your billing information and information relating to shipment.
6. Click "Continue" to view a recap of the shipping.
7. Choose which payment option to complete the purchase.
8. Click "Continue", you will see the order summary.
9. Click "Continue" again, you will be redirected to the payment page.
We point out that all the information relating to your order will be sent via email, informing you that the whole purchase process has been successfully completed.
IS THERE A LIMIT TO THE NUMBER OF PRODUCTS I CAN BUY?
In general there are no purchase limits: neither in terms of quantity, nor of value. However, we point out that Karpacheva Brand may reserve the right to limit the purchase of specific Limited Edition products.
DOES PUTTING ITEMS IN THE CART OBLIGE ME TO MAKE A PURCHASE?
No, you can add items to your shopping cart without concluding the entire purchase process.
WHAT'S A PROMOTIONAL CODE AND HOW DOES IT WORK?
A "promotional code" is a discount voucher that allows you to take advantage of special promotions especially thought of for you by Karpacheva Brand. The conditions in order to get this code will be communicated through a special newsletter related to special events.
If you are in possession of a Karpacheva Brand promotional code all you need to do is enter it in the appropriate field located on the final order screen. The discount related to the promotion will be deducted from the total amount and displayed automatically.
WHEN IS THE PURCHASE PROCEDURE CONCLUDED?
After entering the data required for payment, you will be taken to the purchase confirmation page containing the order number and date.
A thank you message will inform you that the purchasing process has been successfully completed. Finally, you will receive an email with the details of the order you have placed and confirmation that it has been received correctly.
If within 24 hours you do not receive any notification, please write to: This email address is being protected from spambots. You need JavaScript enabled to view it.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
You can pay for your orders on karpacheva.com by Credit Card (VISA and MASTERCARD), PayPal.
For more information, please refer to the page PAYMENT METHODS.
ARE PAYMENTS ON Karpacheva.eu SAFE?
Karpacheva Brand ensures that payments are completely safe, because the credit card data are protected against unauthorised access from others by means of a cryptographic transfer of SSL data (Secure Socket Layer).
HOW CAN I CHECK THE STATUS OF MY ORDER?
To check the status of your order, please login and access your Account: under "My Orders" you will find all the information you need. Remember that for any further information you can write to This email address is being protected from spambots. You need JavaScript enabled to view it.
HOW CAN I CHECK THE STATUS OF MY SHIPMENT?
Your order will be delivered using the courier DHL. At any time you can keep track of your shipment on the DHL.com website by entering the TRACK CODE.
If you do not have the track code, you can ask for it by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.
For more information, please refer to the page DELIVERY METHODS.
CAN I CHANGE MY ORDER?
We ask that you take great care when placing your orders online, because when your order is shipped, it can no longer be changed.
HOW CAN I GET FREE SHIPPING?
Shipping costs
For more information, please refer to the page SHIPPING & RETURNS.
THE PRODUCT IS NOT AS EXPECTED, HOW CAN I RETURN IT?
If the product ordered and received is not as expected, you can request a replacement within 30 days from receipt thereof, provided that notice is received no later than 7 days after the delivery date; or by email to This email address is being protected from spambots. You need JavaScript enabled to view it..
For more information, please refer to the page SHIPPING & RETURNS.
WHERE CAN I FIND MY NEAREST Karpacheva Brand STORE?
For now you can find Karpacheva Brand store only online, by visiting the page Karpacheva Brand. or our ETSY store Karpacheva Brand.